ANSWER: Postie orders are shipped within 3 business days, and up to 7 business days. Orders placed on holidays or weekends will be fulfilled the following business day. If we are experiencing large order volumes and cannot fulfill your order within 7 business days, we will send you an update email with the date your order will ship.
ANSWER: Shipping charges for your order will be calculated and displayed at checkout. Many rates available include tracking and we recommend using tracked shipping if you need your order by a certain date. We offer FREE shipping on orders over $99 within Canada.
ANSWER: Postcard Chocolate Bars sent in the mail as postcards DO NOT include tracking and are sent via oversized letter mail using a $2.61 stamp. This can take 5-15 business days. We can mail a bar for you via our website within Canada. Sending outside of Canada? You can send Postcard Chocolate Bars anywhere in the world on your own. Visit your local post office, and they will give you the appropriate postage for your bar's destination.
ANSWER: You will receive a shipping confirmation and order tracking number (if tracking is included in your shipping method) within 3 business days of placing your order. Tracking may take up to 48 hours to update.
ANSWER: Postie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
ANSWER: Chocolate is a fragile item. When purchasing from Postie and selecting shipping, you accept that damage may occur during shipping. Postie is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
ANSWER: Typos and mistakes happen. Always double check your order confirmation email. If you find a mistake, please email us hello@sendapostie.com IMMEDIATLY. If a customer provides us with an incomplete or incorrect address and the order has already shipped, we can no longer correct the address - it will go to the incomplete or incorrect address. It is the customers responsibility to confirm this information before the order is sent. We are not responsible for orders that are shipped to the wrong address when the provided address is incorrect. If the order is returned to us (this process can take up to 12 weeks), we will contact the customer to arrange for reshipment at the customers expense.
ANSWER: All above terms apply to International orders.
ANSWER: Due to the nature of our products, we cannot accept returns or exchanges. However, if there is an issue with your order or the quality of the chocolate, please contact our customer support team immediately, and we'll work with you to find a satisfactory solution.
ANSWER: We take every precaution to ensure your chocolate arrives in perfect condition. Thankfully, we have an amazing track record! However, in the rare event that your chocolate arrives melted or damaged, please see our No Melt Guarantee here.
ANSWER: We apologize for any errors in fulfilling your order. If you receive the wrong chocolate bar flavours or an incorrect order, please contact our customer support team immediately. We'll investigate the issue and work towards rectifying it as quickly as possible, either by arranging a replacement or offering a refund.
ANSWER: We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel, please contact our customer support team as soon as possible. If your order has not been prepared or dispatched, we'll cancel it and process a refund. However, if the order is already in transit or delivered, we may not be able to cancel it.
ANSWER: Once we receive a canceled or returned order, we aim to process the refund within 3-5 business days. The exact time it takes for the funds to be reflected in your account may vary depending on your bank or payment provider. If you have any concerns or inquiries regarding a refund, please reach out to our customer support team, and they will assist you accordingly.
